Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the
https://www.shopvillare.com
 

Contact Information
 

For questions about returns and refunds, please contact our customer service via:

• Email: contact@shopvillare.com

• Phone: Not available

• Address: Not available
   

Return Window
 

Customers worldwide have the right to cancel their purchase and return the product within 30 days of delivery date without providing any reason.
 

Return Instructions
 

1. Return Notification:
   To initiate a return, contact our customer service at
   contact@shopvillare.com
   with your order number and a detailed reason for the return.

2. Return Authorization:
   After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
    

Packaging and Shipping
 

1. Safely pack the item in the original packaging with all labels and tags still attached

2. Include the return authorization (if provided) and any necessary supporting documents or images

3. Print and attach the return label if provided via email
    

Return Costs
 

• For Defective Products: No cost to the customer

• For Customer Remorse (Change of Mind): The actual return shipping cost will be charged to the customer

Specific Return and Refund Conditions

• Change of Mind: You may return the product within 30 days, provided it is unused, undamaged, and in the original packaging

• Defective Goods: Contact us immediately. Villare will cover return shipping and provide a replacement or refund

• Damaged Goods: Send photos within 48 hours of delivery. We will assess and cover return costs if applicable

• Incorrect Product: We will arrange the return and ensure you receive the correct item

• Product Not Delivered: Contact us to initiate an investigation. If confirmed lost, we offer a full refund or replacement

• Order Cancellation: Orders can be cancelled before shipment. If already shipped, follow the return process
   

Policy for Damaged or Defective Goods
 

Contact us within 48 hours and send photos of the issue to
contact@shopvillare.com

If approved, we will provide a replacement or full refund.
 

Policy for Non-Damaged Goods
 

You may return unused and undamaged products within 30 days, in original packaging.

Timelines

• Return Reporting: Within 14 days of receiving the product

• Return Processing: Up to 7 business days after inspection

• Refund Approval: Items must be unused and in original packaging (unless defective)

• Refund Time: Up to 7 business days after approval

• Refund Method: Original payment method
   

Exceptions to the Return Policy
 

The following items cannot be returned:

• Custom or personalized products

• Hygiene products (e.g., underwear) unless unopened and unused

Return Address

Return address will be provided via email after your return request is approved.

Shipping Method and Costs

• Shipping Method: DHL + Track & Trace

• Restocking Fees: $0
   

Legal Rights
 

This policy does not affect your statutory legal rights.

Questions?
 

Visit our website or contact us:
https://www.shopvillare.com
 

Company Information

• Company name: Villare

• Website: https://www.shopvillare.com

• Address: Not available

• E-Mail: contact@shopvillare.com

• Contact Form: https://www.shopvillare.com (replace with contact page if available)

• Phone: Not available

• Company number: Not available

• TAX Number: Not available

• Customer service: Monday to Friday, 9:00 am – 5:00 pm